Complete Customer Success Process Automation On Salesforce For An Irish Online Ordering SaaS Provider
Industry – ISVs (Independent software vendors)
About Customer:
With investors like Tencent and Tiger Global Management, our customer is a Food Industry SaaS provider that delivers branded online ordering and customer management ecosystem to on-demand food businesses.
Customer Insights:
- Our customer is a unicorn start-up from that provides comprehensive technology solutions to restaurants, delivery and takeout businesses as well as hospitality businesses
- Along with branded online web, mobile, and kiosk ordering systems, they also provide QR code order and pay at table systems to thousands of restaurants across Europe
- To enable their end-clients with accelerated sales and marketing, our customer provides managed marketing, customer and data management, and digital promotions services
Outcomes Delivered:
- 23% reduction in lead turnaround time
- 45% improvement in customer request handling
- 95% reduction in manual documentation and non-productive data entry
- 17% increase in CSM productivity
- 8% increase in lead conversion ratio with process automation
