Delivered Personalized Customer Relationship Capabilities To An Automotive Giant With Custom-Built Salesforce CRM
Industry – Automotive
About Customer:
Our customer is a multinational automotive conglomerate that manufactures automobiles, motorcycles, and power equipment. Managed by more than 2,00,000+ employees across the globe, our customer has set up production and distribution across the globe.
Key Highlights:
- Recognized as the largest manufacturer of motorcycles across the globe
- They have been awarded customer satisfaction Brand of the year 2021 and 2022 in their Indian region
- They have an output capacity of 1,00,000 cars in the Indian domestic market
Outcomes Delivered:
- Personalized customer relationships that helped them win “Customer Satisfaction Brand of the Year” in 2021 and 2022
- Increase in customer executive productivity with personalized reports and dashboards
- Complete team and task visibility and automated vacancy-filling alerts
- Salesforce prompts that lead to personalized sales and service to each car owner
